Privacy Policy and User Data Rights

We are committed to protecting your privacy and ensuring all personal data is handled responsibly. This page explains the types of information we collect, why we collect it, how we use it, and your rights under Malaysian and global standards.

Information We Collect

We collect limited data necessary for service delivery, account creation, and personalized experiences.

• Basic information such as your name, contact details, and language preferences during sign-up.
• Usage data, including pages visited, dialogues practiced, and features accessed for service improvement.
• Feedback, suggestions, and messages you send to us via forms or support channels.
• Cookies and analytic data that help optimize performance, personalize features, and monitor trends.

How We Use Your Data

Your information is processed strictly for service functionality, support, and enhancement of dialogue and etiquette features.

• Enabling personalized conversation modules and tracking your goals and preferences.
• Improving user experience, providing support, and responding to feedback or requests.
• Conducting analytics for service optimization and reliability.
• Complying with legal obligations and government regulations.

Legal Basis for Processing

Our data processing follows Malaysia’s PDPA and applicable international regulations.

User consent forms the primary legal basis, alongside contractual necessity and compliance with statutory requirements related to service operation.

How We Share Data

Personal data is only shared when necessary and with appropriate safeguards.

• Sharing with trusted service providers for hosting, analytics, or necessary technical operations while protecting confidentiality.
• Disclosure if required by law, court order, or government request in Malaysia.
• Anonymized, aggregated data may be used for analysis and reporting without individual identification.

Data Security

We use modern security protocols to safeguard your information, restrict access internally, and maintain data integrity. All stored data is encrypted, and we regularly review practices to keep up with data protection standards.

Your Data Rights

You may request details on your data or its deletion, and adjust preferences at any time.

• Access your stored personal data and request corrections for accuracy.
• Request erasure, restriction, or portability of your information as permitted by law.
• Withdraw consent at any time where processing is based on your agreement.
• Lodge a complaint with local authorities or contact us for resolution.

Cookies and Related Data

Cookies are used to personalize your experience and analyze trends. You can manage cookie preferences through your browser or our cookie settings at any time.

See Cookie Policy See Cookie Policy

Contact Us

For privacy questions or requests about your personal data, please contact our team using the details below.

Future Policy Revisions

We may update this policy to reflect changes in practices or law. Notifications will be posted here with a new effective date.